Frequently asked questions

Pick your dates on the listing and send a request; with instant booking it is confirmed straight away. Once the owner accepts, you pay by card or from your Dalor wallet. You then see the pickup address and confirm the handover at pickup with at least one photo.

Only after payment. Before that, the map shows a circle of about 1 km that contains the pickup location.

On listings with instant booking, your booking is confirmed without the owner’s approval. On all other listings the owner must accept your request first.

The request expires automatically if it is not answered in time. You will not have paid anything at that point.

Only if the owner has set one; you can see it on the listing. The deposit is refundable.

Yes, if the owner has set them: percentage discounts from 7 and from 30 rental days. They are shown on the listing and in the price breakdown.

Yes. During an active rental you can buy the item (buyout); you see the amount before you pay.

Use ‘Buy now’ at the listed price or make an offer. After payment you collect the item and confirm the pickup with at least one photo.

Yes. You make an offer and you can take turns sending counter-offers. If the seller has set a minimum bid, your offer must be at least that high.

24 hours after you confirm the pickup, provided no dispute is open. Until then, Dalor holds the money.

Open a dispute within 24 hours of pickup and upload photos. Dalor support reviews the case and decides.

Dalor automatically creates a purchase confirmation as a PDF. You can download it in your account.

A completed verification: KYC for private people, KYB for sole traders and companies. Only then can you publish listings and receive payouts.

At least 2% of the item’s new value per day. An item with a new value of €1,000 therefore costs at least €20 per day.

Once you have confirmed the return with a photo and 24 hours have passed without a dispute, the amount arrives in your Dalor wallet. From there you withdraw it to your bank account.

Up to 10 photos per listing. The first photo is the cover.

Dalor handles that: the calendar is re-checked each time a request is accepted, so double bookings are technically impossible. With a cooldown you can also keep days free between two rentals.

Yes. Vacation mode pauses a single listing or your whole account.

Dalor automatically creates the owner settlement, sales settlement, commission invoice and the handover and return protocols as PDFs, among others. You find them in your account.

Renters and buyers pay a service fee; owners and sellers pay a commission that is deducted from their payout. You see the exact amounts in a breakdown before every payment.

By card via Stripe or from your Dalor wallet. You can also top up your wallet by card.

The fee consists of a fixed amount, a percentage and a surcharge on the first payout of each calendar month. You see the exact total before you confirm.

No. Delivery costs and extras set by the owner go to the owner in full.

Dalor. You pay less, and the owner still receives the full amount.

Before payment you have not paid anything yet. After payment, any refund follows the listing’s cancellation policy: flexible, moderate or strict.

You pay Dalor, and the lender is paid only once the handover, and for rentals the return, is confirmed with photos and 24 hours have passed without a dispute. Lenders and sellers must verify their identity.

Directly on the transaction concerned in your account. You can add messages and photos as evidence; each transaction can have one open dispute.

Dalor support. It decides in favour of one side or partly for each, for example by keeping part of a deposit or reversing a payout.

No. A dispute log is append-only; nothing can be edited or deleted.

An included protection on some listings, funded from the platform’s commission. Renters pay nothing extra; any coverage limit is shown in the price breakdown.

Use the report function on the listing. Listings that receive many reports are removed automatically.

No. You only need verification to publish listings and receive payouts.

You only need an email address and password; Dalor assigns a username automatically, which you can change. You can also sign in with Google, Apple, a passkey or a sign-in link sent by email.

Private, sole trader and company. Sole traders and companies verify via KYB with company name, VAT ID (UID) and company register number.

It is recommended, but not required to use Dalor.

Yes, with an authenticator app (TOTP). Signing in then also requires a code from the app.

With your personal invite code. Friends enter it when signing up or later, as long as they have not booked anything yet; the reward terms are shown in your account.

Only you and the other side of a transaction, once they have paid. Publicly, the map shows only a circle of about 1 km with your address at a random spot inside it.

In your account. Your personal data is then cryptographically erased; only invoices and tax documents are kept for the legal retention period of around seven years.

Yes, you can export the data Dalor holds about you from your account.

Yes, Dalor stores personal data encrypted. Your phone number and email address are shown only partially in your account.

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